Associates

Veronica Criscitiello, Vice-President, Product and Training Development

Veronica Criscitiello is a course developer specializing in content and design for training, job aids, and support materials, with experience in project management. She is trained in the IBM Kenexa Learning Content Management System and qualified through the Department of Homeland Security (DHS) Office of Accessible Systems and Technology in Section 508 Technical Requirements. Veronica has assisted the Federal Emergency Management Agency’s (FEMA) Federal Insurance and Mitigation Administration (FIMA) in the review and redesign of the Hazard Mitigation Cadre Position Task Books and the Hazard Mitigation Disaster Recovery Center Resource Kit. Previously, she assisted the Veterans Benefits Administration (VBA) in developing and implementing processes to ensure cohesion and consistency among end-users, and managed arbitration and mediation cases in the private sector. She earned her MS from George Mason University’s School of Public Policy and her BA from James Madison University.

Eileen Henning, Senior Associate, Product Development and Quality Control

Eileen Henning has worked as a technical writer, editor, and researcher for 10 years. Trained in the IBM Kenexa Learning Content Management System, she assists in developing, revising, and producing training materials and products for use in a variety of presentation modes. In addition, Ms. Henning has more than 25 years of experience in identifying and addressing issues related to oral, written, and social communication skills. She obtained her MNS in Communication Disorders from Arizona State University.

Mike Moye, Senior Associate, Floodplain Management and Insurance

Mike Moye applies his 35 years of experience in the insurance industry and his career accomplishments with the Federal Emergency Management Agency (FEMA) to providing clients with expertise in the laws and regulations governing FEMA and the National Flood Insurance Program (NFIP). Mr. Moye has worked on numerous Presidential Disasters as a NFIP expert and disaster operations manager. He earned his BA in Philosophy from the University of South Dakota.