Dwight Johnson, Vice President, Director of Distance Learning and Instructional Technology

Dwight Johnson has more than 25 years of experience in government, corporate, and public-sector communications and training. With his expertise in Adobe, Corel, Microsoft Office, IBM Kenexa, and ProTools product suites, he provides blended training solutions including web-based courses and classroom training materials for varied presentation modes. Mr. Johnson provides direction on all web-based distance-learning and alternative-training technology projects and products. He manages staff, vendors, and contractors. Mr. Johnson holds a BS in Business Administration from Fairleigh Dickinson University.

Mila Harrison, Senior Associate, Instructional Systems Designer

Mila Harrison has over 30 years of experience in program research and analysis, development of technical and operations guidance manuals, course development, training needs assessments, and evaluation and customization of training programs for both Federal agency and private sector clients. As an instructional designer, Dr. Harrison has extensive experience in developing technical training, including instructor-led courses, workshops, webinars, web-based independent studies, and on-the-job training and mentoring. She is skilled in the use of the IBM Kenexa Learning Content Management System. As a facilitator, she is experienced in conducting working group meetings (in-person and virtual), using appropriate methods and tools to reach decisions, develop work products, and achieve specified goals. Dr. Harrison has project management responsibilities and plays a lead role in ensuring the quality of all deliverables, from training materials and visual aids to technical guidance manuals.

Veronica Criscitiello, Associate, Policy and Product/Training Development

Veronica Criscitiello is a course developer specializing in content and design for training, job aids, and support materials, with experience in project leadership and management. She is trained in the IBM Kenexa Learning Content Management System and qualified through the Department of Homeland Security (DHS) Office of Accessible Systems and Technology in Section 508 Technical Requirements. Veronica has assisted the Federal Emergency Management Agency’s (FEMA) Federal Insurance and Mitigation Administration (FIMA) in the review and redesign of the Hazard Mitigation Cadre Position Task Books and the Hazard Mitigation Disaster Recovery Center Resource Kit. Previously, she assisted the Veterans Benefits Administration (VBA) in developing and implementing processes to ensure cohesion and consistency among end-users, and managed arbitration and mediation cases in the private sector. She earned her MS from George Mason University’s School of Public Policy and her BA from James Madison University.

Eileen Henning, Associate, Product Development and Quality Control

Eileen Henning has worked as a technical writer, editor, and researcher for 10 years. Trained in the IBM Kenexa Learning Content Management System, she assists in developing, revising, and producing training materials and products for use in a variety of presentation modes. In addition, Ms. Henning has more than 25 years of experience in identifying and addressing issues related to oral, written, and social communication skills. She obtained her MNS in Communication Disorders from Arizona State University.

Mike Moye, Senior Associate, Floodplain Management and Insurance

Mike Moye applies his 35 years of experience in the insurance industry and his career accomplishments with the Federal Emergency Management Agency (FEMA) to providing clients with expertise in the laws and regulations governing FEMA and the National Flood Insurance Program (NFIP). Mr. Moye has worked on numerous Presidential Disasters as a NFIP expert and disaster operations manager. He earned his BA in Philosophy from the University of South Dakota.